It is important to note that the manual needs to contain the following information:

• The company’s street, postal and email addresses; and their phone and fax numbers;
• The description of the available records generated by the company and stating which of those are automatically available and which are available on request;
• Outline the request procedure in terms of PAIA;
• State who the head of the company is;
• Stipulate the fees applicable as legislated by the Act, which are chargeable to requesters of information;
• Remedies available to requesters should their request for information be denied;
• Details facilitating requests for access to records.